How To File Complaint.

Complaints Procedure In accordance with the provisions of Law No. 5 1999 and the Commission Regulation Number 1 / 2006:

 

  1. The report is addressed directly to the Chairman of the Commission with a report or complaint as a subject.The  reports can be sent via the following address:
    The Chairman of Commision for The Supervision of Business Competition
    Jl. Ir. H. Juanda No. 36 Jakarta Pusat 10120 DKI Jakarta
    Phone. (021) 3507015, 3507016, 3507043
    Fax. (021) 3507008
  2. The Complainant Identity
    The complainant  includes complete identity that can be reached, at least consist of:

    • Full Name
    • Complete Address
    • Phone number / faximile
  3. Reported Identity
    The complainant includes complete identity to the alleged party violated of law number 5/ 1999.
    At least includes the information about:

    • Full Name
    • Complete Address
    • Phone number / faximile
      (The reported party could be more than one)
  4. Explanation of the Case Chronology
    The Complainant explain clearly and completely about the background of the case violation of Law Number 5/ 1999. The explaination is written in good and true Indonesian language, simple and focused to explaination of alleged the violate of the law.
  5. Alleged the Article that Violated
    The complainant have to determine which article of  law number 5 / 1999 which alleged violate of law number 5/ 1999 to reported party. The complainant also explain indicative of violation that has been done by reported party to each articles.
    Law Number 5 /1999 can be obtained by www.kppu.go.id

  6. Supporting Documents
    The complainant should be attached the documents that could be used to be an evidence of violation of Law Number 5 / 1999.
  7. Witnesses
    The complainant should be attached identity of parties that can be used as a witness.

 

KPPU Secretariat

Commission for The Supervision of Business Competition

Jalan Ir. H. Juanda Number 36
Jakarta 10120
Indonesia

Phone: 62-21-350 7015, 350 7016, 350 7043
Faximile: 62-21-350 7008
email: infokom@kppu.go.id

 

 

KPPU Represantative Office  

Surabaya
Mandiri Building
Jl Basuki Rahmat Number 129-137, Lt. 7, Room 703
Surabaya 60271
Phone. : 031-545 4146, 534 4410
Fax : 031-5341949
email : kpd_surabaya@kppu.go.id

 

Medan
Jalan. Ir. H. Juanda Number 9A Medan, North Sumatera
Phone. : 62-61-414 8603, Fax. : 62-61-414 8603
email : kpd_medan@kppu.go.id

 

Balikpapan
BRI Building  7th Floor, Jalan Sudirman Number. 40 Kelurahan Klandasan Ulu Kec.Balikpapan, Balikpapan  City 76112, East  Kalimantan
Phone. : 62-542-730 373
email : kpd_balikpapan@kppu.go.id

 

Makassar
State Finance Building (GKN) II Lantai 6 Jl. Urip Sumohardjo Km.4 Makassar, South Sulawesi  90174
Phone : 62-411-429927, 62-411-429957

Fax. : 62-411-429958
email : kpd_makassar@kppu.go.id

 

Batam
Graha Pena Bilding 6th floor  Jl. Raya Batam Center Teluk Tering, Batam City – Batam 29461, Riau Islands
Phone. : 62-778-469 337, 62-778-469 433
email : kpd_batam@kppu.go.id