How To File Complaint.

Complaints Procedure In accordance with the provisions of Law No. 5 1999 and the Commission Regulation Number 1 / 2006:


  1. The report is addressed directly to the Chairman of the Commission with a report or complaint as a subject.The  reports can be sent via the following address:
    The Chairman of Commision for The Supervision of Business Competition
    Jl. Ir. H. Juanda No. 36 Jakarta Pusat 10120 DKI Jakarta
    Phone. (021) 3507015, 3507016, 3507043
    Fax. (021) 3507008
  2. The Complainant Identity
    The complainant  includes complete identity that can be reached, at least consist of:

    • Full Name
    • Complete Address
    • Phone number / faximile
  3. Reported Identity
    The complainant includes complete identity to the alleged party violated of law number 5/ 1999.
    At least includes the information about:

    • Full Name
    • Complete Address
    • Phone number / faximile
      (The reported party could be more than one)
  4. Explanation of the Case Chronology
    The Complainant explain clearly and completely about the background of the case violation of Law Number 5/ 1999. The explaination is written in good and true Indonesian language, simple and focused to explaination of alleged the violate of the law.
  5. Alleged the Article that Violated
    The complainant have to determine which article of  law number 5 / 1999 which alleged violate of law number 5/ 1999 to reported party. The complainant also explain indicative of violation that has been done by reported party to each articles.
    Law Number 5 /1999 can be obtained by 
  6. Supporting Documents
    The complainant should be attached the documents that could be used to be an evidence of violation of Law Number 5 / 1999.
  7. Witnesses
    The complainant should be attached identity of parties that can be used as a witness.


KPPU Secretariat

Commission for The Supervision of Business Competition

Jalan Ir. H. Juanda Number 36
Jakarta 10120

Phone: 62-21-350 7015, 350 7016, 350 7043
Faximile: 62-21-350 7008
email: [email protected]



KPPU Represantative Office  

Gatot Subroto Street Number 148 B, Sekip, Medan Petisah
Medan City, North Sumatera 201113
Phone: 62-61-4558133 / 88741230
Fax: 62-61-4148603
Email: [email protected] / [email protected]


Jl. Diponegoro, Kel Sumur Batu, Kec Teluk Betung Utara
Bandar Lampung City, Lampung 35212
Phone: 62-721-6013235
Fax: 62-721-6016498
Email : [email protected]


Jl. PH.H. Mustofa Number 22
Bandung City, West Java 40124
Phone: 62-22-20506680
Fax: 62-22-20506680
Email: [email protected]


Mandiri Building
Jl Basuki Rahmat Number 129-137, Lt. 7, Room 703
Surabaya 60271
Phone. : 031-545 4146, 534 4410
Fax : 031-5341949
Email : [email protected]


State Finance Building (GKN) Balikpapan 3rd Floor
Jl. Jenderal Ahmad Yani Number 28
Balikpapan City, East Balikpapan 76113
Phone: 62-542-730 373
Fax: 62-542 415 939
Email: [email protected] / [email protected]


State Finance Building (GKN) II Lantai 6 Jl. Urip Sumohardjo Km.4 Makassar, South Sulawesi  90174
Phone : 62-411-429927, 62-411-429957
Fax. : 62-411-429958
Email : [email protected]